Front Desk Receptionist – Outpatient Mental Health Private Practice (FT/PT)

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📍 Location: Holt, MI

💼 Job Type: Full-Time (FT) / Part-Time (PT) (Hybrid and In-Person)
🏢 Company: Peace & Harmony Counseling Services, LLC

About Us

At Peace & Harmony Counseling Services, LLC, we are dedicated to providing compassionate, client-centered mental health care to individuals seeking healing, growth, and resilience. Our practice specializes in anxiety, depression, PTSD, trauma, and substance abuse, offering a safe, inclusive, and confidential space for healing.

We are seeking a Front Desk Receptionist to join our team and be the welcoming face of our practice. This role is essential in ensuring a smooth and professional experience for our clients and clinicians.

Job Responsibilities

✅ Client Interaction & Scheduling:

  • Greet clients warmly and create a welcoming environment.
  • Answer phone calls, respond to inquiries, and provide excellent customer service.
  • Schedule, reschedule, and confirm client appointments.
  • Manage clinician calendars and appointment availability.

✅ Administrative Support:

  • Check clients in and out for sessions.
  • Verify insurance eligibility and collect co-pays.
  • Maintain and update client records in the electronic health record (EHR) system.
  • Ensure office cleanliness and organization.
  • Assist clinicians and administrative staff with clerical tasks as needed.

✅ Billing & Payments:

  • Process client payments and provide receipts.
  • Assist with insurance verification and basic billing inquiries.
  • Maintain accurate financial records of payments received.

✅ Confidentiality & Compliance:

  • Maintain client confidentiality and adhere to HIPAA regulations.
  • Follow office policies and procedures to ensure ethical and professional standards.

Qualifications & Skills

🔹 Required:

  • High school diploma or equivalent.
  • Minimum 1 year of administrative or front desk experience (preferably in a medical or mental health setting).
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and basic computer skills.
  • Ability to handle sensitive information with discretion and professionalism.

🔹 Preferred:

  • Experience working in a mental health or medical setting.
  • Familiarity with electronic health records (EHR) systems.
  • Knowledge of insurance verification and billing processes.

Schedule & Compensation

🔹 Full-Time (FT) Position:

  • Schedule: Monday – Friday, 10:00 AM – 6:00 PM (some flexibility required).
  • Compensation: $15.00 per hour, based on experience.
  • Benefits & Perks:
    ✔ Medical, Dental, and Vision Insurance
    ✔ 401K retirement plan
    ✔ Short-term disability and life insurance
    ✔ 40 hours of PTO
    ✔ Paid holidays & paid birthday off 🎉
    ✔ 40 hours of unpaid leave annually
    ✔ 24 hours of bereavement leave

🔹 Part-Time (PT) Position:

  • Schedule: Monday – Friday, 10:00 AM – 6:00 PM (20 hours per week).
  • Compensation: $15.00 per hour, based on experience.

Benefits & Perks:
✔ 20 hours of unpaid leave annually

Why Join Us?

💙 Supportive & Collaborative Work Environment
💙 Flexible Scheduling Options (Hybrid or In-Person)
💙 Opportunities for Professional Growth & Training
💙 Work-Life Balance & Wellness-Focused Culture

If you’re a passionate and dedicated professional looking to make a meaningful impact, we’d love to hear from you!